Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order.
You are eligible for a full refund or exchange if we shipped you a defective, damaged item. When requesting your refund, please be ready to provide photographs clearly showing the problem with the item and its courier number as soon as possible, which are used for our Customer Service to record and check.
If the items can not be used properly but were made accurately according to your order specifications, you are eligible for a one-time-only exchange service.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
eszym.com guarantees its products against workmanship defects within the warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.
1.Contact Customer Service within the requiring time of different items. Please include an explanation and photographs stating the reason for your return, which is necessary for the customer service group to check and record.
2. Once your request has been approved, please send the item back to us as soon as possible. Send us the tracking number when you returned your item. Items received unused, undamaged and in original package.
3. It takes 24 hours for us to confirm that the product has the problems you mentioned after we receive the items. Once confirmed, we will process the refund within 48 hours.
We reserve the right not to process the refund if they are returned in unacceptable condition.
Any purchase on www.eszym.com indicates that you have read, understood and agreed with the our return
Policy stated above.